RETURNS POLICY
Returns & Refund Policy
Last updated: August 2026
Our Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. This is in addition to, and does not affect, your statutory rights as a UK consumer (see “Your Statutory Rights” below).
To be eligible for a return, your item must be unopened, unused, and in its original packaging, in the same condition you received it. As our products are food items, we’re unable to accept returns of any item that has been opened, unsealed, or used, other than in the case of faulty, damaged, or incorrect goods (see “Damages and Issues” below). You’ll also need your receipt or proof of purchase.
To start a return, please contact us at info@hulihuli.com. If your return is accepted, we’ll send you instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at info@hulihuli.com.
Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately at info@hulihuli.com if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and put it right. Where possible, please include a photo of the item and its packaging to help us resolve the issue quickly.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Opened, unsealed, or used products (for food hygiene and safety reasons)
- Sale or clearance items
- Gift cards
If you’re unsure whether your item is eligible for a return, please contact us at info@hulihuli.com before sending anything back.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method. Please note that it can take a few extra days for your bank or card provider to process and post the refund.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a UK consumer.
Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and receive a refund within 14 days of receiving your goods, without giving a reason.
To exercise this right, please contact us at info@hulihuli.com within 14 days of delivery. As with our 30-day policy above, because our products are food, this cancellation right applies only while the item remains unopened, unsealed and unused. Once a product has been opened, we’re unable to accept it back for hygiene and safety reasons. This exception is permitted under the Regulations for goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Faulty, Damaged or Misdescribed Goods
Separately from the above, if a product you receive is faulty, damaged, or not as described, you have rights under the Consumer Rights Act 2015. Depending on how long you’ve had the item, you may be entitled to a repair, replacement, price reduction, or full refund.
This right is not affected by whether the item has been opened or used. Please contact us at info@hulihuli.com to arrange this.
Contact Us
If you have any questions about this Returns & Refund Policy, please contact us:
Email: info@hulihuli.com
Post: The Huli Huli Sauce Co Ltd, Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Bucks, SL8 5TD, United Kingdom
The Huli Huli Sauce Co Ltd is registered in England and Wales, company number 17217191.
